I would l like to know why I got an email saying that my order was canceled all of sudden.

Sometimes, orders can be canceled automatically if the card information does not match or the order is recognized as having suspected fraudulent activity or unauthorized information provided.


You can try placing an order again, followed by the guidelines below, to prevent such issues.


To avoid repeated issue caused, please make sure to;
(1) Clear your cache and cookies on your browser. After this, completely reboot the browser.
(2) Enter a valid card number.
-Cardholder name: Enter your name exactly as it’s written on your card
-Expiry date: Enter a valid card expiry date (MM/YY)
-Security code: Enter the CVV or security code on your card
(3) Place a different order by matching the shipping and billing address as the same.


If you contact us when you have such trouble, we can check the issue and provide a solution at our best.

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